This Privacy Policy describes how Little Lobster ("we," "us," or "our") handles information when you interact with our services, including our phone number (+1 408-869-6141) and any associated SMS or voice communications.
When you contact us by phone or SMS, we may collect your phone number, the content of your messages, and the date and time of your communication. We do not collect personal information beyond what is necessary to respond to your inquiry.
Information collected through phone and SMS interactions is used solely to respond to your messages and improve our communications. We do not sell, rent, or share your personal information with third parties for marketing purposes.
By texting our number (+1 408-869-6141), you consent to receive SMS replies related to your inquiry. Message and data rates may apply. Message frequency varies — we only reply to messages you initiate. You may opt out at any time by replying STOP. For help, reply HELP.
We do not send unsolicited messages. No SMS messages are sent to users who have not first initiated contact. Mobile phone numbers are never shared with third parties for marketing or any other purpose.
Communication logs may be retained for up to 90 days for operational purposes and are then deleted. We do not retain personal data beyond this period unless required by law.
We use Twilio to facilitate phone and SMS communications. Twilio's privacy practices are described at twilio.com/legal/privacy. We do not share your mobile number or any personal information with third parties. Twilio processes message delivery only and does not use your data for marketing.
We take reasonable technical measures to protect the information we collect. However, no method of electronic transmission is completely secure.
If you have questions about this Privacy Policy, you can reach us at hello@littlelobster.dev.